If you have questions about Ngene, a good place to start is the Ngene manual. The manual is comprehensive, and contains the answers to many commonly asked questions in these forums. It is included in the Ngene installation, and can also be downloaded from http://choice-metrics.com/documentation.html.
This FAQ is also a useful resource, and is best used in conjunction with the manual.
The FAQ is a work in progress. It will be populated soon, and will be updated over time.
Point releases for Ngene are released periodically. They are free and include bug fixes and minor feature enhancements. If you have a problem with Ngene, please check that you are running the latest version (Help menu->Check for updates, or alternatively, compare the version listed in Help menu->About with the version listed on the download page - http://choice-metrics.com/download.html).